Building the foundations of a growing MSP.
An internal restaurant IT team was becoming a service provider for multiple businesses. It needed a connected, repeatable way to manage different customer environments.
I implemented Autotask and its integration with Datto RMM, connecting customer knowledge, hardware and software records with remote management. I built maintenance routines and PowerShell actions to make recurring work easier to apply consistently.
A clearer view of each customer, less repetitive maintenance and procedures the wider team could use.
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Accountable Microsoft 365 administration
I implemented Microsoft 365 Lighthouse for delegated administration using our own users, improving accountability compared with shared administrator accounts.
Security policies people could maintain
Within ESET MSP, I organised separate customer environments and device policies. For one customer, I restricted USB storage to pre-authorised serial numbers and documented how engineers could manage the process.
From file server to SharePoint Online
I migrated file-server data into SharePoint Online within a hybrid identity environment, managing permissions and validating access, with stronger authentication and device controls.